Return and Exchange

Exchange Policy

1. No Returns: The Mark Collections does not offer returns on any of its products.
2. Exchange Window: Products may be exchanged within 7 days of delivery only if:
• The item is defective, damaged, or malfunctioning upon delivery.
• The product received differs from the original order.
• Missing components such as tags, authentication cards, warranty booklets, or original packaging.
3. To initiate a claim, please email clear images of the defective product to support@themarkcollections.com or call us at +92 312 15 60 807within the 7-day window. Each claim is reviewed individually with fairness and prompt service.
4. Upon approval, a replacement of equal value (as per invoice) will be dispatched to the original shipping address.
5. Shipping costs for exchanges are borne by the customer.
6. Items purchased on discount, during sales, or promotional offers are not eligible for exchange.
7. Customized or engraved watches, and used handbags showing signs of wear, will not be accepted for exchange.

 

 Cancellation Policy

1. The Mark Collections does not offer monetary refunds.
2. Orders paid via credit card or PayPal may be canceled within 24 hours of placement. Instead of a refund, a voucher of equal value will be issued, valid for 60 days on our website.
3. The brand reserves the right to cancel orders due to:
• Inventory issues (e.g., item out of stock)
• Failed quality inspection
• Payment rejection
• Technical errors
4. We do not store credit card details, and your data is never shared with third parties.

 

Product Disclaimer

1. All product images and descriptions are captured with professional care, but minor differences may occur due to:
• Lighting during product photography
• Display settings of your device
• Natural texture variation in leathers and metals
2. Detailed product specs, materials, and warranty terms are available on our website. We encourage customers to review these before placing an order.